General Terms & Conditions

General Terms & Conditions

PIZZA & BAGUETTE GmbH, Mühlehen 2, A-4681 Rottenbach


1.1. The deliveries, services and offers of PIZZA & BAGUETTE GmbH are made exclusively on the basis of these General Terms and Conditions (GTC). These also apply to all future business relationships, even if they are not expressly agreed again.

1.2. Deviating, conflicting or supplementary terms of contract - especially terms and conditions of the Customer - shall not become part of the contract, unless PIZZA & BAGUETTE GmbH has expressly agreed to their application in writing.

1.3. These terms and conditions remain binding even if individual parts should not be effective for any reason.



2.1. Offers and price information as well as the content of the brochures, catalogues or price lists used by PIZZA & BAGUETTE GmbH are in principle not binding, unless expressly stated otherwise. The prices of PIZZA & BAGUETTE GmbH are ex works. The prices do not include the shipping costs. All prices are net prices and do not include the statutory sales tax.

2.2. The presentation of the products on the website does not constitute a legally binding offer of PIZZA & BAGUETTE GmbH, but serves to submit a purchase offer. The Customer can place an order via the online shopping cart system.

2.3. The Customer submits a binding offer with his order.

2.4. PIZZA & BAGUETTE GmbH can accept the offer of the Customer within one week after receipt of the offer.

2.5 The Seller retains ownership or copyright to all offers and cost estimates submitted by him as well as drawings, illustrations, calculations, brochures, catalogues, models, tools and other documents and aids made available to the Customer. The Customer may not make these objects accessible to third parties without the express consent of the Seller, as such or as regards their content, make them known, disclose or reproduce them himself or through third parties.

At the Seller's request, he must return these items in full to the Seller and destroy any copies he may have made if they are no longer needed in the ordinary course of business or if negotiations do not lead to the conclusion of a contract. Excluded from this is the storage of electronically provided data for the purpose of normal data backup.



3.1. PIZZA & BAGUETTE GmbH invoices the deliveries and services on the day of (even partial) delivery or when the goods are stored for the Customer or kept on call for him.

3.2. The prices apply to the scope of service and delivery stated in the order confirmations. Extra or special services will be charged separately. The prices are, unless otherwise agreed in EURO free domicile including packaging, plus VAT, in case of export deliveries customs as well as fees and other public charges.



4.1. Invoices are due immediately upon receipt of the invoice without deduction or payable at the payment terms stated on the invoice.

4.2. The Customer can only offset with an undisputed or legally established claim.

4.3. Justified complaints do not entitle to the restraint of the entire, but only an appropriate part of the invoice amount.



5.1. In the event of default in payment, default interest (9.2% above the base rate) shall be paid.

5.2. The Customer undertakes, in the event of a default in payment, to reimburse the dunning and collection charges necessary for the appropriate legal pursuit and in proportion to the claim. Insofar as PIZZA & BAGUETTE GmbH operates the dunning system itself, the Customer agrees to pay the amount of EUR 15.00 net per reminder and an amount of EUR 15.00 net per half-year for the evidence retention of the debt in the dunning process.

5.3. The assertion of any further damage claim caused by default is hereby not excluded.

5.4. In the event of default in payment, PIZZA & BAGUETTE GmbH is entitled to demand payment for not yet due invoices, to ask for partial payments for the costs already incurred, to make further work on pending orders dependent on advance instalment payments as well as the settlement of all open invoice amounts. In addition, PIZZA & BAGUETTE GmbH is entitled to withhold the goods not yet delivered until full payment of all down payments, partial payments and invoice amounts.



6.1. The delivered goods remain the property of PIZZA & BAGUETTE GmbH until full payment of the invoice amount as well as all existing receivables of PIZZA & BAGUETTE GmbH from the Customer on the invoice date.

6.2. The receivables of the Customer from a resale of the reserved goods are assigned to PIZZA & BAGUETTE GmbH as soon as the order has been placed to secure all receivables of PIZZA & BAGUETTE GmbH from the business relationship. The Customer is only entitled and authorized to resell the reserved goods if the claim from the resale is transferred to PIZZA & BAGUETTE GmbH.



7.1 The delivery or production time depends on the type of product and the scope of the order.

7.2 The delivery times stated by PIZZA & BAGUETTE GmbH are only approximate dates and do not include the promise of a fixed date. Fixed dates are to be agreed separately in writing.

7.3 In the event of a delay in delivery, the Customer must set a reasonable grace period of at least one week in accordance with the respective order. After fruitless expiry of the grace period, the Customer may withdraw from the contract after setting a further reasonable grace period of at least two weeks. However, the Customer may immediately withdraw from the contract in the event of a delay in delivery in case of a transaction for a delivery by a fixed date exists or if PIZZA & BAGUETTE GmbH unjustifiably and finally refuses performance or is not in a position to deliver within a reasonable period of time. Cancellation must be made by registered letter.

7.4. In the event of force majeure or other unforeseeable, exceptional and unrelated circumstances (e.g. breakdowns, strike, lockout, lack of means of transport, official intervention, energy supply difficulties, etc.) - even if they occur to Suppliers - PIZZA & BAGUETTE GmbH is released from the obligation to deliver for the duration of the disruption. If the delivery or service becomes impossible or unreasonable as a result of these circumstances, PIZZA & BAGUETTE GmbH shall be released from the performance obligation. If the delay in performance lasts longer than five weeks, the Customer is entitled to withdraw from the contract. If the delivery time is extended or if PIZZA & BAGUETTE GmbH is released from its performance obligation, the Customer cannot derive any claims for damages.

PIZZA & BAGUETTE GmbH shall only be able to invoke these circumstances if it notifies the Customer immediately.



8.1 Unless otherwise agreed, deliveries are made ex works of PIZZA & BAGUETTE GmbH at the expense and risk of the Customer. Transport insurance is only taken out at the express request and at the Customer's expense. The risk for loss of or damage to the goods passes to the Customer when the goods are handed over to the Customer or to the person carrying out the transport or at the time when the goods have left the warehouse of PIZZA & BAGUETTE GmbH for dispatch. Delivery shall be deemed to have taken place if the Customer is in default of acceptance of the goods.

8.2 When ordering chilled or frozen goods, the Customer must ensure that the acceptance of the goods is secured in order to ensure an uninterrupted cold chain. PIZZA & BAGUETTE GmbH ensures the temperature chain to the place of delivery. Defrosted frozen products must not be frozen again. PIZZA & BAGUETTE GmbH cannot be held liable for damages, quality reductions and consequential damages resulting from improper handling and storage by the Customer.



9.1. The customer must examine the delivered goods for defects. PIZZA & BAGUETTE GmbH must be notified immediately, specifically and in writing of any obvious defects (notification of defects). Hidden defects must be reported to PIZZA & BAGUETTE GmbH immediately after they have been discovered, but no later than six months from the delivery of the goods.

9.2. The warranty period is six months from delivery of the goods, with the warranty being completely excluded for used goods, unless an expressly guaranteed property is missing. § 924 ABGB does not apply. The customer has to prove the existence of the defect at the time of handover. The right of recourse according to § 933b, second sentence ABGB expires two years after the service has been provided by PIZZA & BAGUETTE GmbH.

9.3. PIZZA & BAGUETTE GmbH is obliged, at its own discretion, to the exclusion of other claims to repair and / or replacement delivery for defects reported in a timely and justified manner, up to the amount of the order value, unless an expressly guaranteed property is missing or PIZZA & BAGUETTE GmbH or a vicarious agent of PIZZA & BAGUETTE GmbH are guilty of intent or gross negligence. The same applies in the event of a justified complaint about the repair or replacement delivery. In the event of delayed, omitted or unsuccessful rectification or replacement delivery, the customer has a right to a price reduction and / or conversion.

9.4. PIZZA & BAGUETTE GmbH is only liable for consequential damage caused by a defect if PIZZA & BAGUETTE GmbH or a vicarious agent has acted with intent or gross negligence.



10.1. Outside the scope of the Product Liability Act, the liability of PIZZA & BAGUETTE GmbH for contractual breaches of duty as well as liability for tort is limited to intent and gross negligence. Liability of PIZZA & BAGUETTE GmbH for slight negligence is - in so far as liability is not based on injury to life, body or health - excluded in any case.

10.2. PIZZA & BAGUETTE GmbH is only liable for contractually typical, foreseeable damages. Moreover, any liability of PIZZA & BAGUETTE GmbH is limited from the outset to the value of the order. The liability for lost profits is excluded.

10.3 Claims for damages are to be asserted in court within six months after knowledge of the damage and the party causing the damage, at the latest, however, within three years after delivery.

10.4 Points 10.1. to 10.3. also apply to pre-contractual obligations, i.e. even if no contract is concluded.



11.1 PIZZA & BAGUETTE GmbH is entitled to process personal data entrusted to it by the Customer within the scope of the purpose of the contractual relationship. Further information on data processing by PIZZA & BAGUETTE GmbH can be found in the data protection policy (available at

11.2 Furthermore, PIZZA & BAGUETTE GmbH is entitled to refer to its own advertising media (in particular on its website to the existing or previous business relationship with the Customer (reference notice). The Customer can revoke this consent at any time by notifying PIZZA & BAGUETTE GmbH (e.g. Tel: +43 (0) 7732/3866-5; e-mail:



12.1 The rental equipment shall be handed over by PIZZA & BAGUETTE GmbH in undamaged, cleaned and operational condition. The Customer is obliged to check the rented object immediately upon receipt and to inform PIZZA & BAGUETTE GmbH immediately of any defects found, otherwise the rented object is deemed to have been delivered or taken over in accordance with the contract.

12.2 The Customer is responsible for the rental equipment from acceptance to return. The return can only take place during the business hours of PIZZA & BAGUETTE GmbH.

12.3 The Customer is obliged to handle the rental equipment with care and to return it in undamaged, cleaned and operational condition. The cleaning of soiled rental equipment will be invoiced to the Customer. Missing, damaged or defective rental equipment will be charged at the replacement price or repair price at the discretion of PIZZA & BAGUETTE GmbH. Furthermore, the Customer bears the rental costs until replacement or repair.

12.4. For the rest, the points 1. to 11. and 13. of these terms and conditions apply mutatis mutandis for oven rental.




13.1 Austrian law shall apply excluding the UN Sales Law and the conflict of laws provisions of Austrian international private law.

13.2. For all disputes arising from the contractual relationship that is subject to these terms and conditions, including those concerning the existence or non-existence of the contractual relationship, only the competent court at the registered office of PIZZA & BAGUETTE GmbH is responsible.

13.3. The contract language is German.

13.4. Place of performance is the registered office of PIZZA & BAGUETTE GmbH.

13.5. All order agreements, changes or additions to the contract and these terms and conditions must be done in writing in order to be valid. This also applies to the waiver from the written form requirement. Verbal agreements must be confirmed in writing.

13.6. Should individual provisions of the contract, including these GTC, be or become invalid in whole or in part, this shall not affect the validity of the remaining provisions. The wholly or partially ineffective regulation is replaced by a regulation that comes as close as possible to the content and purpose of the wholly or partially ineffective regulation.